Shipping Policy

Effective Date: February 22, 2026

At Novelle Kids LLC, we are committed to delivering your order safely and efficiently. Please review our shipping terms below.

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1. Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).

During high-volume periods, processing times may be slightly extended. You will receive a confirmation email once your order has been shipped.

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2. Shipping Time & Delivery

Estimated shipping times vary based on your location and selected shipping method.

Typical delivery timeframe:

• Standard Shipping: 3–7 business days (U.S.)

Please note that shipping time estimates are not guaranteed and may vary due to carrier delays.

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3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer promotional free shipping from time to time.

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4. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.

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5. Incorrect Addresses

Customers are responsible for providing accurate and complete shipping information.

Novelle Kids LLC is not responsible for packages shipped to incorrect addresses provided at checkout. If a package is returned to us due to an address error, additional shipping fees may apply.

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6. Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, Novelle Kids LLC is not responsible for:

• Carrier delays

• Lost or stolen packages marked as delivered

• Delivery issues caused by the carrier

If you experience an issue, please contact the shipping carrier directly. We are happy to assist in filing a claim when possible.

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7. International Shipping (If Applicable)

International customers are responsible for any customs fees, duties, or import taxes required by their country.