Refund policy

Return & Refund Policy

Effective Date: February 22, 2026

At Novelle Kids LLC, we take pride in offering carefully curated products in limited quantities. Please review our policy below before making a purchase.

1. All Sales Final

Due to limited inventory, all sales are final. We do not accept returns or issue refunds for change of mind, incorrect sizing selections, or general dissatisfaction.

2. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of confirmed delivery.

To submit a claim, email support@novellekids.com with:

  • Your order number

  • Clear photos of the damaged item

  • Clear photos of the packaging (including shipping label)

Claims submitted after 3 days of delivery may not be eligible for review.

After reviewing your claim, we may offer a replacement or store credit, at our sole discretion.

3. Non-Eligible Situations

Novelle Kids LLC is not responsible for:

  • Incorrect or incomplete shipping addresses provided by the customer

  • Delivery delays caused by shipping carriers

  • Lost or stolen packages marked as delivered

  • Normal wear and tear or improper use

4. Agreement to Policy

By placing an order with Novelle Kids LLC, you acknowledge and agree to this Return & Refund Policy.